Return Policy
Effective Date: May 1, 2026
RETURN & REFUND POLICY
All products sold by Kynetide are intended strictly for laboratory and research use only. They are not drugs, dietary supplements, cosmetics, or intended for human or animal consumption, medical, therapeutic, diagnostic, or veterinary use. By placing an order with Kynetide, you acknowledge and agree to the terms of this Return & Refund Policy.
ALL SALES ARE FINAL
Due to the specialized, temperature- and light-sensitive nature of our products, all sales are considered final except as expressly outlined in this policy. Kynetide does not accept returns, exchanges, or refunds for: change of mind, buyer's remorse, ordering the incorrect product or quantity, product no longer needed, delayed delivery caused by shipping carriers, misunderstanding of product specifications, or claims regarding research outcomes or expectations. Once an order has shipped, it cannot be canceled or returned, regardless of whether the seal has been broken.
ORDER ISSUES & DAMAGED SHIPMENTS
If your order arrives damaged, incorrect, or incomplete, contact support@kynetide.com within 48 hours of confirmed delivery with your order number and clear photographs of the shipping package, the shipping label, the damaged product, and any visible packaging damage. Because our products cannot be verified for condition after this window, claims submitted after 48 hours may be denied.
CLAIM REVIEW PROCESS
All claims are reviewed on a case-by-case basis at Kynetide's sole discretion. Submission of a claim does not guarantee approval, and additional information may be requested before a final determination is made. Kynetide reserves the right to initiate carrier investigations and request supporting documentation before approving any damage-related claim; customers agree to cooperate with reasonable requests necessary to process such investigations.
REFUND ELIGIBILITY & REPLACEMENTS
Refunds or replacements are considered only when: the wrong item was shipped, the item arrived damaged in transit, or the order was lost in transit and confirmed as such by the carrier. If approved, Kynetide may, at its sole discretion, replace the item or issue a refund; replacement is the preferred resolution whenever reasonably possible. Approved refunds are issued to the original payment method within 5-10 business days. We do not offer cash refunds or store credit in place of the original payment method unless requested.
NON-ELIGIBLE CLAIMS
Refunds, replacements, or credits will not be issued for: products damaged after delivery, improper storage or handling, opened, altered, modified, or tampered products, carrier delivery delays, packages lost or stolen after being marked delivered by the carrier, customer address errors, or claims submitted after the 48-hour reporting period.
ORDER CANCELLATIONS
Orders may only be canceled prior to shipment. Once an order has been processed and shipped, it becomes final and cannot be canceled. Kynetide reserves the right to cancel any order at its sole discretion and issue a full refund if necessary.
HOW TO REQUEST A REFUND OR REPLACEMENT
Email support@kynetide.com with your order number, a description of the issue, and supporting photographs. Our team will review and respond within 1-2 business days.
RESEARCH USE DISCLAIMER
All products sold by Kynetide are sold strictly for laboratory research purposes only and are not intended for human, animal, medical, therapeutic, diagnostic, or veterinary use. No refund request shall be granted based upon intended or unintended use inconsistent with the Terms and Conditions of the Website.
CONTACT US
Questions about this policy, or requests for assistance regarding a damaged shipment, can be directed to support@kynetide.com. Please include your order number and supporting photographs where applicable.